Question 1

WHAT ARE YOUR CANDLES MADE OF?

Accepted Answer

All Lakehouse candles are handcrafted in small batches with 100% natural soy wax derived from U.S. grown beans, wooden wicks, and high-quality fragrance oils infused with essential oils giving you a clean-burning and wonderfully scented candle.

Our candles are made with fragrances that are free from organ toxins, acute toxins, CMRs, phthalates, and ingredients on the California Prop 65 list. 
You can find all of the ingredients we DON'T use in our products: 
https://www.candlescience.com/candlescience-clean-scents-fragrance-oil-ingredient-exclusion-list/ (https://www.candlescience.com/candlescience-clean-scents-fragrance-oil-ingredient-exclusion-list/)
Interested in learning more about the fragrance oil we use in our products? 
https://www.candlescience.com/candlescience-cleanscents-program-overview/ (https://www.candlescience.com/candlescience-cleanscents-program-overview/)

Question 2

WHY SOY WAX?

Accepted Answer

Soy wax is derived from a vegetable - soybeans! 
Soy wax is a natural product that has three general properties: 
1. Non-toxic, meaning the wax is not harmful to breathe in your home, unlike other large manufactured candle companies that have harmful additives such as paraffin. 
2. Made of 100% soybean oil, a renewable source harvested right here in the U.S. (a midwestern crop!)
3. Clean burning fuel source - soy wax has a lower melting point than other waxes, therefore, lasting longer

Question 3

WHY WOOD WICKS?

Accepted Answer

When beginning Lakehouse Candle Co., we wanted to depict a MN memory in our product as closely as we could. In turn, we decided to create a candle that has a crackling noise, like a MN summer around the campfire or cozying up by the wooden stove during a MN blizzard. Wood wicks also have zero additives unline many cotton wicks with lead and zinc, and also have a longer burn time than cotton wick candles. It's a win-win all around with these beautiful looking (and sounding) wood wicks!

Question 4

DO YOU HAVE A STOREFRONT?

Accepted Answer

We DO have a storefront! We opened May 2025 in Waconia, MN and have every single Lakehouse scent available for you to come smell in person! Our storefront is open Wednesday - Friday 10am - 5pm, and Saturday 9am - 3pm
250 W 1st St Waconia, MN 55387

You can also find us at various local retail shops. You can find one locally here.(https://www.thelakehousecandleco.com/find-us-locally)
We hand-pour all of our candles made to order right at our shop in Waconia, MN!

Question 5

WHY WON'T MY CANDLE STAY LIT?

Accepted Answer

Our crackling wooden wicks may have issues if the wick is not trimmed before EVERY burn (besides the initial burn, we do that one for you)! Trim with a wick trimmer, nail clipper, or even your fingers to about 1/4" to 1/8". Do this by simply removing any black char from the previous burn. This will allow the flame to melt the wax and ignite the flame. This also will lengthen your candle's life to the fullest and prevent any soot build-up!

Question 6

HOW DO I PREVENT TUNNELING?

Accepted Answer

The most important thing to having a long and successful burning candle is to prevent tunneling! Tunning is when the wax builds up along the edges of your candle and you end up wasting a decent amount of your candle. In order to prevent this, you want to make sure that each time your burn your candle you allow the wax to melt all the way to the edges of the candle before extinguishing the flame, especially on the initial burn! It typically takes 2-4 hours for the candle to melt all the way to the edge.

Question 7

WHERE IS MY PACKAGE?

Accepted Answer

After you order, please allow 1-3 business days for your order to be processed, wrapped, and shipped (with care of course). Once it is shipped, you should receive a tracking number to track your package. When your order is picked up by the carrier, the delivery status is no longer within our control; please use the tracking number to check the status of your order from there!

Question 8

DO YOU SELL WHOLESALE?

Accepted Answer

We do!! Please use the 'contact' tab to reach out directly to us and we would love to discuss further details! We also sell wholesale on Faire if you prefer using that platform instead.

Question 9

WHAT ABOUT CORPORATE GIFTING?

Accepted Answer

We would love to work with you on corporate gifting! Whether you are looking to create something unique to your company or want a candle already in our collection, we would love to help! Please reach out to us at shop@thelakehousecandleco.com (shop@thelakehousecandleco.com.)to learn more.

Question 10

DO YOU CREATE PRIVATE LABELS?

Accepted Answer

Whether you are looking to make a candle specifically for an event such as a bachelor/bachelorette party, bridal shower, baby shower, celebration of life, rehearsal dinner, wedding, or more, we would love to work with you and create something unique and personalized! Please reach out to us at shop@thelakehousecandleco.com (shop@thelakehousecandleco.com)and we would love to chat with you more.

Question 11

HOW CAN I REUSE MY CANDLE JAR?

Accepted Answer

REPURPOSE! Once you are finished with your candle, warm it in the microwave and remove once cool enough to handle. Wipe excess wax and wick base away. Wash your jar with soap and warm water and wallah! Ready to reuse as you please. We recommend trying them for cotton balls, homemade vinaigrette, plant pot, or pens! 
**Please note if you plan to keep your label on your jar when repurposing, avoid getting it wet.

Question 12

DO YOU SHIP INTERNATIONAL?

Accepted Answer

Unfortunately, we do not offer international shipping at this time.

Question 13

WHAT WOULD YOU SAY IS YOUR MOST SUBTLE SCENT?

Accepted Answer

As all of our candles are made with 100% soy wax, our candles naturally give off a more subtle aroma. The most subtle candle would be our Lake Superior candle!

Question 14

RETURNS AND EXCHANGES

Accepted Answer

The Lakehouse Candle Co strives to provide the best customer satisfaction. If you're unsatisfied with your candle, please reach out to us at shop@thelakehousecandleco.com.(mailto:shop@thelakehousecandleco.com) 
 
All returns must be processed within 30 days of receiving your order and require proof of purchase (e.g. your Lakehouse order number, order confirmation email, store receipt, etc). 
 
If your order arrived damaged, please include photos and a detailed description in your email, and we'll get started on a replacement order ASAP. 
 
Refunds are processed ONLY on unused, undamaged products. Please return your items back to The Lakehouse Candle Co in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken. We will provide you with the proper return address via email. 
 
Returns are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days. 
 
Exceptions: we do not accept returns or offer refunds on discounted or sale items, or third party products.

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