frequently asked questions..
WHAT ARE YOUR CANDLES MADE OF?
All Lakehouse candles are handcrafted in small batches with 100% natural soy wax derived from U.S. grown beans, wooden wicks, and high-quality fragrance oils infused with essential oils giving you a clean-burning and wonderfully scented candle.
Interested in learning more about the fragrance oil we use in our products?
WHY WON'T MY CANDLE STAY LIT?
Our crackling wooden wicks may have issues if the wick is not trimmed before EVERY burn! Trim with a wick trimmer, nail clipper, or even just your fingers to about 1/4" to 1/8". This will allow the flame to melt the wax and ignite the flame. This also will lengthen your candle's life to the fullest and prevent soot build-up!
WHERE IS MY PACKAGE?
After you order, please allow 1-3 business days for your order to be processed, wrapped and shipped (with care of course). Once it is shipped, you should receive a tracking number to track your package. Once we drop off your order the delivery status is no longer within our control; we are unable to replace missing or stolen packages.
HOW CAN I REUSE MY CANDLE JAR?
REPURPOSE! Once you are finished with your candle, warm it in the microwave and remove once cool enough to handle. Wipe excess wax and wick base away. Wash your jar with soap and warm water and wallah! Ready to reuse as you please. We recommend trying them for cotton balls, homemade vinaigrette, plant pot, or pens!
**Please note if you plan to keep your label on your jar when repurposing, avoid getting it wet.
WHAT WOULD YOU SAY IS YOUR MOST SUBTLE SCENT?
As all of our candles are made with 100% soy wax, our candles naturally give off a more subtle aroma. The most subtle candle would be our Lake Superior candle!
DO YOU SHIP INTERNATIONAL?
Unfortunately, we do not offer international shipping at this time.
RETURNS AND EXCHANGES
The Lakehouse Candle Co strives to provide the best customer satisfaction. If you're unsatisfied with your candle, please reach out to us at email@example.com.
All returns must be processed within 30 days of receiving your order and require proof of purchase (e.g. your Lakehouse order number, order confirmation email, store receipt, etc).
If your order arrived damaged, please include photos and a detailed description in your email, and we'll get started on a replacement order ASAP.
Refunds are processed ONLY on unused, undamaged products. Please return your items back to The Lakehouse Candle Co in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken. We will provide you with the proper return address via email.
Returns are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, or third party products.